Terms and Conditions

Welcome to Morocco Tours Data. We are a Morocco-based travel agency organizing private tours, desert excursions and day trips for travelers from around the world. Please read these terms and conditions carefully before making a reservation. They explain your rights and responsibilities, and ours.

1. Introduction & Acceptance of Terms

These Terms and Conditions (the “Terms”) govern your use of moroccotoursdata.com (the “Website”) and every booking, tour or service you purchase from Morocco Tours Data (“we”, “us”, “our”), based in Morocco. “You” or “the Customer” means the person making the booking and every traveler included in it.

• By browsing the Website, requesting a quote or making a reservation, you confirm that you have read, understood and accepted these Terms.
• The person making the booking is responsible for informing all members of the group of these Terms.
• You must be at least 18 years old to make a booking. Travelers under 18 must be accompanied by an adult.
• We may update these Terms from time to time. The version published on the Website on the date of your booking applies to that booking.

2. Reservations & Booking Process

Booking a private tour or excursion with us is simple and personal:

1. Choose or customize your tour. Select a tour on our Website or send us your dates, group size, preferred destinations and accommodation level through the contact form, email or WhatsApp.
2. Receive your quote. We send a detailed written itinerary and price, stating what is included and excluded.
3. Confirm and pay your deposit. Your reservation is secured once you accept the quote in writing and we receive your 25% deposit.
4. Receive your booking confirmation. We send written confirmation with your final itinerary, meeting point, driver or guide details and emergency contacts.
5. Pay the balance. See Section 3.

Changes to your booking

• All changes or additions must be requested in writing by email or WhatsApp.
• A change is only valid once confirmed in writing by our team. This protects both of us from misunderstandings.
• We will do our best to accommodate changes, subject to availability. Any price difference will be communicated before the change is confirmed.

Group tours

Specific conditions may apply to group tours depending on group size, accommodation and season. These will be stated in your quote. Contact us for details.

3. Payment Terms & Methods

Deposit and balance

• A deposit of 25% of the total price is required in advance to confirm your booking.
• The remaining balance is due at the start of the services, unless otherwise agreed in writing.
• If the deposit is not received by the date stated in your quote, we may release your dates.

Accepted payment methods

• Credit card
• PayPal
• Bank transfer
• Cash (in the currency agreed in your quote, payable to our representative against a written receipt)

Fees and currency

• Bank, transfer and payment-processor fees are not included in the tour price and must be paid by the sender, so that we receive the full amount due.
• Prices are quoted in the currency stated in your written quote. If you pay in another currency, exchange rates and conversion fees are your responsibility.

Prices and what is included

• The price of each tour depends on the number of travelers, the travel season and the services included, such as transport only, or transport with accommodation, meals and activities.
• Your written quote is the final reference for what is included and excluded.
• Once a quote is confirmed and the deposit is paid, the agreed price is guaranteed, except as described under “Emergency cancellations and currency changes” in Section 4.

Payment security

Online payments are encrypted and transmitted securely using the SSL protocol. We never store your full card details.

4. Cancellation & Refund Policy

Cancellation by the Customer

All cancellations must be sent to us in writing (email or WhatsApp). The date we receive your message is the cancellation date. Refunds are calculated on the deposit as follows:

• 20 days or more before the tour start date: 100% refund of the deposit.
• 10 to 19 days before: 50% refund of the deposit.
• 5 to 9 days before: 10% refund of the deposit.
• Less than 5 days before, or no-show: no refund.

Payment-processing and bank fees are non-refundable. Approved refunds are issued within 14 business days using the original payment method where possible.

Changes to travel dates

Requests to change dates are treated as a modification, subject to availability, and should be made as early as possible. If a change is not possible, the cancellation terms above apply.

Unused services

No refund is given for services you choose not to use once the tour has started, or for late arrivals and early departures.

Cancellation by Morocco Tours Data

• Safety cancellations: We may cancel or modify a tour at any time if we believe the safety of travelers could be compromised, for example by natural disasters, severe weather, road closures or conflict. In this case all payments received are refunded in full, which constitutes full settlement.
• Emergency cancellations and currency changes: If governmental decisions prevent us from providing the tour as planned, or if currency exchange rate movements affect the price by more than 25%, we may cancel the tour and refund all payments received, or offer you an alternative.
• Where possible, we will offer a suitable alternative itinerary or new dates before issuing a refund. The choice is yours.

5. Passenger Responsibilities & Safety

Travel documents and entry requirements

• You are responsible for holding a valid passport (normally valid at least 6 months beyond your arrival date) and any required visa or entry authorization. Requirements depend on your nationality, so please check with your embassy or official government sources.
• We are not responsible for denied entry, delays or additional costs caused by missing or invalid documents.

Health, fitness and insurance

• Please tell us before booking about any medical condition, mobility limitation, allergy or dietary requirement so we can adapt the tour or advise if it is unsuitable.
• Desert and mountain tours involve long drives, heat, cold nights, uneven terrain and limited medical facilities. You confirm you are fit to take part.
• We strongly recommend comprehensive travel insurance covering medical care, repatriation, trip cancellation, and loss or theft of belongings. Insurance is not included in our prices unless stated.

Conduct and safety during tours

• Follow the instructions of your driver and guide at all times, especially during camel treks, 4×4 trips, dune activities and walks in remote areas.
• Stay hydrated, wear suitable clothing, sun protection and sturdy footwear, and bring warm clothes for cold desert nights.
• Respect Moroccan laws, local customs, religious sites and dress norms, and treat people, animals and the environment with respect.
• The use of illegal drugs is strictly prohibited. Behavior that endangers or seriously disturbs others may lead to removal from the tour without refund.
• Our guides and drivers may adjust the itinerary, route or timing for safety, weather or road conditions.

Children

Minors must be accompanied by a parent or legal guardian, who is responsible for their safety and supervision throughout the tour.

6. Limitation of Liability & Force Majeure

Our responsibility

• We carefully select our drivers, guides, hotels, camps and partners and organize every tour with professional care.
• Some services are provided by independent third parties such as hotels, camps and transport partners. We are responsible for choosing them with due care but are not liable for their acts or omissions beyond what the law requires.
• To the maximum extent permitted by law, we are not liable for loss, injury, illness, delay, damage or additional expense arising from your own actions or negligence, failure to follow instructions, or circumstances beyond our control.
• We are not responsible for loss, theft or damage to personal belongings. Please keep valuables with you.
• Where liability is established, it is limited to the total price paid for the affected service, except where the law does not permit such a limit.
• Nothing in these Terms excludes liability that cannot be excluded by law, including for death or personal injury caused by our proven negligence.

Force majeure

We are not liable for failure or delay in providing services caused by events beyond our reasonable control (“force majeure”), including natural disasters, extreme weather, floods, road closures, epidemics, strikes, war, civil unrest, terrorism, government restrictions and border or airspace closures. In such cases we will work with you to reschedule or modify the tour, or refund payments in line with Section 4.

7. Complaints & Feedback

If something is not right during your trip, tell your guide or contact us immediately so we can fix it on the spot. Any written complaint after the tour should reach us within 30 days of the tour end date, so we can investigate properly and respond within 14 days.

8. Privacy, Governing Law & Contact

• Privacy: We use your personal information only to organize your trip and communicate with you. See our Privacy Policy.
• Governing law: These Terms are governed by the laws of the Kingdom of Morocco, without prejudice to any mandatory consumer rights you may have in your country of residence. If a disagreement arises, we encourage you to contact us first so we can try to resolve it amicably.
• Severability: If any part of these Terms is found invalid, the rest remains in effect.

Contact us

Morocco Tours Data
Rabat, Morocco
Phone / WhatsApp: +212 665 286 892
Email: moroccotoursdata@gmail.com